Frequently Asked Questions

What forms of payment does Your Express Car Wash accept?

We accept the following forms of payment at all locations:

Cash, Credit/debit including Visa, Mastercard, American Express, and Discover

Checks under $50 for wash purchases only

How long will a car wash take?

Our standard interior/exterior car wash is typically completed in under 15 minutes curb to curb.

Do you need an appointment?

You do not need an appointment. We provide a high-quality car cleaning on your schedule.

Can I drop off my car?

Because our standard interior/exterior wash is complete in 15 minutes or less, there is no need to drop off your car. Also, we encourage you to be available when the car is finished to inspect it while our employee is available to answer any questions.

What if I am not satisfied with my car wash?

If for any reason you are not satisfied with your car wash, please find the manager on duty and he/she will make sure you leave with a brilliant clean. Please bring your receipt to the same location and speak with the manager-on-duty.

Is tipping required?

You get a brilliant clean by our team members without tipping. If you choose to tip an employee, you can do so with cash or purchase a tip voucher with a credit or debit card at the register.

Do tip vouchers expire?

Yes. They are only valid for the day you purchase them.

Are you open during… Rain? Cold? Holidays?

  • Rain? We are open even when it rains. There is no time like the present to get your car cleaned, especially the interior of your vehicle.
  • Cold? Even in temperatures below freezing, we are open. Our equipment is able to safely clean your vehicle during freezing temperatures.
  • Holidays? Your Express Car Wash is open 362 days a year. We are closed Easter, Thanksgiving Day, and Christmas Day.
  • Snow? Once roads are passable for employees, we are open when it snows. We clear our lots before opening to be ready for customers.
  • Hurricane? In case of a hurricane or other natural disaster, we will stay open as long as possible. We will make decisions at the time of those events to ensure the safety of our customers and team members. If there is a closure, we will reopen as soon as it is safe for our team members to return to the location.

Do you offer a Rain Check Policy?

We offer something even better! At Your Express Car Wash Car Wash, we know that no matter how brilliant a clean we give your car, life has a way of happening. That’s why every Your Express Car Wash Car Wash comes with the Your Express Car Wash Life Happens Promise. Just come back to the car wash with your original receipt, and we will re-clean your car free of charge!

Do you sell Gift Cards?

Yes. You can purchase gift cards in denominations from $10 to $100 at any location during regular business hours, or in the Buy Now section.

Can I use a gift card, Unlimited℠ card, or gift certificate at any location?

Your Express Car Wash gift cards, gift certificates,  cards, or any other Your Express Car Wash promotional coupons or items can be used at any Your Express Car Wash location unless otherwise noted on the item.

How often should I wash my car?

Auto manufacturers suggest that your vehicle be washed after every weather event; a regular wash schedule is recommended to protect and maintain the exterior and interior of your vehicle. If you drive every day, we recommend once per week, and no less than once per month.

What should I do to apply for employment at Your Express Car Wash?

To apply for a position with Your Express Car Wash, please complete our online application at for each location you would like to be considered.

Have a question we didn’t answer here?

Ask us here, and we will get back to you quickly.

Frequently Asked Qustions

Services and Pricing

Does Your Express Car Wash hand wash?

Your Express Car Wash uses only the latest in car wash technology to clean the exterior of your car. Scientific studies conclude that hand car washing is a less safe method to wash your car than Your Express Car Wash’s state-of-the-art car wash equipment. The same type of equipment is used by car manufacturers throughout the world, including Ford, Volvo, General Motors, Saab, and many others.

Does Your Express Car Wash wash engines?

At Your Express Car Wash, we do one thing and do it well: we wash the interior and exterior of your vehicle and get you back on the road quickly. Engine cleaning is not part of our service offerings at this time to wash any mechanical parts under the hood.

Does Your Express Car Wash vacuum my trunk or cargo area?

A trunk vacuum can be added to any interior cleaning option. Please request this service from the cashier at the register.

Online Purchases

What forms of payment does Your Express Car Wash accept for online purchases?

Online purchases can be made with any Visa, Mastercard or American Express through our secure payment processing system

Can I send eGift Card and eTickets as gifts?

Yes, any eProduct can be sent as a gift to a recipient of your choosing with a personalized message. All that is required is the recipient’s email address. The recipient will receive the eProduct instantly to their email inbox. If you do not wish for them to receive it at the time of purchase, schedule the eProduct to be sent at 9am EST on a future date.

Why haven't I received my order confirmation email or eProduct?

  1. First, check your spam/junk/promotions folders in your email.
  2. Verify that your email address was entered correctly through the My Orders section of the My Account page.
  3. Add to your contact list, and then click Resend from Order Details in My Account.
  4. If you still do not see your email,contact us here, and we will reissue the email to you.

Do I need to use a cell phone to redeem eProducts?

No, while you may redeem any eProduct from a mobile device, you may also print the email with the barcode image and show that to the team member at any wash location.

Why can't I change the quantity of items in my cart?

This may be linked to the browser you are using. To solve this please remove the item from your cart and re-add the exact number that you would like to purchase.

Why am I unable to add items to my shopping cart?

The version of your browser may affect your interaction with the shopping cart. We recommend clearing your cache and using Google Chrome or Firefox internet browsers for purchases.

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